Vacancy In Sri Lanka Telecom Mobitel

Vacancy In Sri Lanka Telecom Mobitel 

Post Of - Executive Customer Resolutions

Management (Part - Time)

Closing Date:2019.04.25

Job Role

• Respond to customer queries through non - voice channels such as letters, email, SMS and web chat. whilst ensuring quality and In-line with the defined standards 
• Enhance customer relations and maintain exceptionally high standards of service during customer interactions
• Be responsible in enhancing service delivery and customer experience through non - voice channels whilst ensuring accurate and timely responses to queries 
• Escalate customer feedback and suggestions to the respective stakeholders on a timely  manner

Qualification and Experience 

• Pass GCE (A/L) examination. with a Distinction for English language of the GCE (O/L) examination 
• Possess excellent writing skills in English and Sinhala 
• Minimum one years' experience in a Contact Centre or similar field 
• Good interpersonal skills and telephone etiquette 
• Be highly organized, proactive and energetic with a positive attitude 
• Must be competent in Microsoft Office Packages. (MS Word, Excel, PowerPoint)
• Be a team player with the ability to interact with staff at all levels 

Email:careers@mobitel.lk