JUNIOR CUSTOMER CARE EXECUTIVES
(Fixed term contract)
Closing Date:- 15th April 2019
Dynamic, self-motivated outstanding young achievers, who are eager to provide an exceptional customer service in a challenging and rewarding environment.
- A minimum of Three (03) months experience at a call center / contact center in a similar business environment.
- Age preferably below 25 years
- Passed G.C.E. O/L including mathematics and English
- Passed G.C.E. A/L
- A certification related to IT will be an added advantage.
- Attending to inbound / Outbound calls effectively and responding to emails
- Manage and receive customer complaints / inquiries
- Provide customers with product and service related information / solutions.
Other competencies required:-
- Excellent verbal and written communication in Sinhala and English Preferably with Tamil
- Ability to deliver a superior service in the absence of physical presence of customers
- Active listening skills and ability to understand customers
- Problem solving and negotiation skills
- Ability to work under pressure and on shift basis
- Fair for interpersonal relations
- Basic IT Skills
*Please note that only that candidates will be permitted to enter the Customer Care Center premises.
AGM - HUMAN RESOURCES
SAMPATH BANK PLC
No. 110, Sir James Peiris Mawatha