Vacancy In Sri Lanka Telecom Mobitel
Post Of - Junior Executive - Customer Experience
- Maintain and deliver high standard of service levels in customer engagement
- Focus on customer retention, develop customer potential and loyalty to increase cross selling and upselling through products and services
- Understand the customer service requirements and serve their needs promptly to build customer loyalty.
- Handle customer service center operations including inventory, bill collections, customer engagement & achieving set standards on process audits.
- Assist Mobitel authorized dealers. alternative partners and other stakeholder's in business activities
Qualifications & Experience
- Passed the GCE O/L and A/L examinations
- Minimum 1 year experience in customer Care in a Telecom /Banking industry is preferable
- Excellent communication in skills in English /Sinhala and Tamil being a mandatory requirement
- Must be competent in Microsoft Office Package
- Be able to work in a team environment as well as with all levels of staff in the organization
- Excellent presentation, negotiation and communication skills
- Sound technical knowledge in handling mobile phones and data devices
- Ability to solve problems, as well as to listen, understand the needs/ concern of customers