Sunday, September 16, 2018

Vacancy In Sri Lanka Telecom Mobitel

Vacancy In Sri Lanka Telecom Mobitel 
Post Of - Junior Executive - Customer Experience 
Closing Date:2018.09.28

Job Role 
  • Maintain and deliver high standard of service levels in customer engagement 
  • Focus on customer retention, develop customer potential and loyalty to increase cross selling and upselling through products and services 
  • Understand the customer service requirements and serve their needs promptly to build customer loyalty.
  • Handle customer service center operations including inventory, bill collections, customer engagement & achieving set standards on process audits.
  • Assist Mobitel authorized dealers. alternative partners and other stakeholder's in business activities 

Qualifications & Experience  
  • Passed the GCE O/L and A/L examinations 
  • Minimum 1 year experience in customer Care in a Telecom /Banking industry is preferable 
  • Excellent communication in skills in English /Sinhala and Tamil being a mandatory requirement 
  • Must be competent   in Microsoft Office Package 
  • Be able to work in a team environment as well as with all levels of staff in the organization 
  • Excellent presentation, negotiation and communication skills 
  • Sound technical knowledge in handling mobile phones and data devices
  • Ability to solve problems, as well as to listen, understand the needs/ concern of customers

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