Vacancy In Sri Lanka Telecom Mobitel

Vacancy In Sri Lanka Telecom Mobitel 

Post Of - Junior Executive - Customer Experience 

Closing Date:2018.09.28

Job Role 

• Maintain and deliver high standard of service levels in customer engagement 
• Focus on customer retention, develop customer potential and loyalty to increase cross selling and upselling through products and services 
• Understand the customer service requirements and serve their needs promptly to build customer loyalty.
• Handle customer service center operations including inventory, bill collections, customer engagement & achieving set standards on process audits.
• Assist Mobitel authorized dealers. alternative partners and other stakeholder's in business activities 

Qualifications & Experience  

• Passed the GCE O/L and A/L examinations 
• Minimum 1 year experience in customer Care in a Telecom /Banking industry is preferable 
• Excellent communication in skills in English /Sinhala and Tamil being a mandatory requirement 
• Must be competent   in Microsoft Office Package 
• Be able to work in a team environment as well as with all levels of staff in the organization 
• Excellent presentation, negotiation and communication skills 
• Sound technical knowledge in handling mobile phones and data devices
• Ability to solve problems, as well as to listen, understand the needs/ concern of customers  

Email:career@mobitel.lk