Vacancy In Sri Lanka Telecom Mobitel
Post Of - Junior Executive - Customer Experience
- Maintain and deliver high standard of service levels in customer enhancement.
- Focus on customer retention, develop customer potential and loyalty to increase cross selling and up selling through products and services.
- Understand the customer requirements and serve their needs promptly to build customer loyalty.
- Handle customer service center operations including inventory, bill collections, promotions, customer engagement & achieving set standards on process audits.
- Assist mobitel authorized dealers, alternative partners and other stakeholder's in business activities
- Passes the G.C.E O/L and A/L examinations.
- Minimum 1 years experience in customer care in a Telecom/Banking industry is preferable.
- Excellent communication skills in English/ Sinhala and Tamil being and added advantage.
- Must be competent in Microsoft Office package.
- Be able to work in a team environment as well as with all levels of staff in the organization.
- Excellent presentation, negotiation and communication skills.
- Sound technical knowledge in handling mobile phones and data devices.
- Ability to solve problems, as well as to listen, understand the needs/ concern of customers.