Wednesday, August 8, 2018

Vacancy In Sri Lanka Telecom Mobitel

Vacancy In Sri Lanka Telecom Mobitel 
Post Of - Junior Executive - Customer Experience 
Closing Date:2018.08.23

Job Role
  • Maintain and deliver high standard of service levels in customer enhancement.
  • Focus on customer retention, develop customer potential and loyalty to increase cross selling and up selling through products and services.
  • Understand the customer requirements and serve their needs promptly to build customer loyalty.
  • Handle customer service center operations including inventory, bill collections, promotions, customer engagement & achieving set standards on process audits.
  • Assist mobitel  authorized dealers, alternative partners and other stakeholder's in business activities 

Qualifications & Experience 

  • Passes the G.C.E O/L and A/L examinations.
  • Minimum 1 years experience in customer care in a Telecom/Banking industry is preferable.
  • Excellent communication skills in English/ Sinhala and Tamil being and added advantage.
  • Must be competent in Microsoft Office package.
  • Be able to work in a team environment as well as with all levels of staff in the organization.
  • Excellent presentation, negotiation and communication skills.
  • Sound technical knowledge in handling mobile phones and data devices.  
  • Ability to solve problems, as well as to listen, understand the needs/ concern of customers.

Load disqus comments


More Jobs

Popular Posts