Tuesday, April 10, 2018

Call Center Vacancy - Badulla

Call Center Vacancy - Badulla
Closing Date:24.04.2018

01. Assistant Manager | Supervisor - Call Center

Key Requirements;

- Minimum of 8 years experience in call center | BPO.

- Excellent verbal communication skills in English, Sinhala and preferably in Tamil.

- Willingness to work flexible hours, including weekends and evenings, if required.

- Good people management and interpersonal skills.

- Prior experience of handling a team over 100 in BPO | call Center would be preferred 

02. Team Lead - Customer Care
Key Requirements:

- 3+ years of call center experience with a proven track record.

- Previous experience in complaint handling would be an added advantage.

- Confidence, patience, politeness, tact and diplomacy. when dealing with difficult costumers.

- Pro - activeness & problem-solving skills.

- Excellent written and verbal communication skills in English, Sinhala & Tamil.

03. Senior | Executive - Call Center Quality Assurance 
Key Requirements:

- 3-4 year's  relevant experience in KPO or BPO company in similar capacity.

- Qualification in quality Assurance or IT would be preferred.

- Good command of English, Sinhala or Tamil

- Computer literacy (experience in CRM systems would be a plus)

04. Associate | Executive - Call Center 
Key Requirement:

- Passed G.C.E. (O/L) or (A/L).

- Experience in call center will be an added advantage.

- Flexibility to work on roster basis (including night shift) and on holidays & weekends.

- Computer Literacy.


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