Vacancies in Sampath Bank PLC

Vacancies for Customer Care Executives (Contract)

Closing Date: 07-03-2018

The Person
Dynamic, self-motivated outstanding young achievers, who are eager to provide an exceptional customer service in a challenging and rewarding environment.

Requirements:

1. A minimum of Twn (02) years of experience at a call centre / contact center or in a similar business environment
2. Passed G.C.E. O/L Including Mathematics and English
3. Passed G.C.E A/L and IT related  certification will be an added advantage
4. Age preferably below 25 years

Key Responsibilities

1. Attend to inbound / outbound calls effectively and respond to emails
2. Manage and receive customer complaints / inquiries
3. Provide customers with product and service related information / solutions.

Other competencies required:

1. Excellent verbal and written communication in Sinhala and English (Preferably with Tamil)
2. Ability to deliver a superior service in the absence of physical presence of customers
3. Active listening skills and the ability to read customers
4. Problem solving and negotiation skills
5. Ability to work under pressure
6. Fair for interpersonal relations
7. Basic IT skills

An attractive remuneration package coupled with a modern and conductive work environment await the right candidates.

Please forward your completed Curriculum Vitae by e-mail as an attachment  to hr.resourcing@sampath.lk stating qualifications, experience and citing contact  numbers and names of two non-related referees, within  seven days of this advertisement


Please state "Application for Customer care executive" as the subject of the e-mail along with your name. only the short listed candidates will be contacted.

Selection will be strictly on merit. Any form of canvassing will be a define disqualification.

AGM- Human Resources
Sampath Bank PLC
No. 110,
Sir James Pieris Mawatha

Tele: 0112 30 30 50