Vacancies in Dialog Axiata PLC

Vacancies for Roaming Product Associate - (Officer)

Closing Date: 25-02-2018

Global and Content Service 

The Job

1. Attending to second level escalated roaming customer quarries by liaising with other divisions 
2. Minimize roaming waiver arrangement by validating roaming usage details and foreign operator utility records
3. Optimize roaming revenue by promoting cost effective roaming products to corporate and individual customers.
4. Arranging customer visits in order to provide solutions for roaming complaints for VIP and corporate customers
5. Monitoring roaming network related  issues 24*7 and assisting customers to resolve these issues.
6. Updating roaming details and required charges in portals periodically
7. Lodging Siebel requests to adjust customer bills with roaming waivers 
8. Providing comprehensive training and guidance to all new recruits, existing call center associates agents and trainees at Dialog call center.
9. Assisting credit department on Call Retail record (CDR) manual calculation, recovering bills/payments when complaints are under investigations.

The Person

1. A certificate or Diploma in business Management
2. Should have excellent communication skills and computer literacy
3. Minimum of 3 years working experience

If you thing you possess the required attributes to carry out the scope of the work detailed above, forward your CV to careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.